Systems like RTGS are essential for governments.

 Systems like RTGS are essential for governments

• A remarkable initiative by the Andhra Pradesh government

• Swiss Ambassador Maya Tissafi impressed

• Swiss delegation visits RTGS center

Amaravati  (prajaamaravati );The Real-Time Governance Society (RTGS) established by the Government of Andhra Pradesh is an excellent model, and such systems are greatly needed by governments, said Swiss Ambassador Maya Tissafi. On Wednesday, the Swiss Ambassador and her delegation visited the RTGS facility at the Secretariat.

On the occasion, the Chief Executive Officer of RTGS, Prakhar Jain, welcomed the guests and explained the functioning of the RTGS system. He stated that the RTGS was developed from the innovative ideas of Chief Minister Nara Chandrababu Naidu with the objective of providing better services to the public. Acting as a bridge between the government and the people, the system ensures that government benefits reach citizens without any obstacles.

He highlighted that RTGS provides technological support for departments to effectively implement government schemes and deliver instant services to the public. Currently, the government is offering services through WhatsApp Governance under the name “Mana Mitra,” enabling citizens to access services via WhatsApp without having to visit government offices. Around 290 different services are currently available through WhatsApp Governance, with a target to expand to 1,000 services in the future. Citizens can also submit applications through this platform.

Not only are services delivered to the people, but feedback is also gathered to assess public satisfaction, and accordingly, the performance of departments is improved. A special “Aware Hub” has been set up in RTGS to continuously monitor climate changes and deliver timely weather updates to the public.

He added that the Andhra Pradesh government is extensively using Artificial Intelligence to enhance public services and is making efforts to ensure that all departments utilize drone technology. The state is working toward becoming the drone capital of India and is encouraging citizens to make wide use of drone services.

Swiss Ambassador Maya Tissafi praised the AP government's approach in using technology to improve governance and public service delivery. She said centralized monitoring systems like RTGS are crucial for governments and expressed her happiness that Andhra Pradesh is serving as a model for other Indian states.